Return Policy

1. Delivery of goods/products takes place on the premises of the Contractor's company. The customer is obliged to purchase the products when they are made available. If the Customer does not provide information or instructions necessary to complete the delivery, the Contractor is entitled to store the products at the Customer's expense and risk. The risk of loss, damage or loss of value passes to the Customer when the products are made available to him. After receiving the products, the customer signs the receipt, after which any claim for compensation for delivery is excluded.
 

2. Delivery by the Contractor will be efficient and, as a rule, within max. 20 business days from placing the order, but no later than 30 days, unless the Contractor indicates otherwise. In the event of a delay in delivery, the Contractor will inform the Customer about this fact in writing (e-mail) within 1 month from the date of placing the order. The Customer may terminate the Agreement free of charge and without delay in the event of failure to deliver within 30 days. If the delivery deadline is not exceeded, the customer is not entitled to compensation.
 

3. If you pay via iDeal, the products will be delivered within a maximum of 20 business days (if they are not immediately available in stock, it will be a maximum of 30 business days). If the Customer transfers the amount himself (not via iDeal), the order will be processed within 10 business days from the date of receipt of the payment to the Contractor's bank account.
 

4. If the received products do not correspond to the ordered products, the Customer is obliged to report this to the Contractor in writing (e-mail) after receiving the products. The Customer will not use the products without the consent of the Contractor.
 

5. If the delivered product has manufacturing defects, the Customer is obliged to immediately report it to the Contractor in writing (e-mail) + attach a video of the opening of the package (more in point Article 14. Liability and compensation)
 

6. By making a purchase, the customer confirms that he has read the returns policy.
As Light of Halo offers fully personalized products, returns are not possible. By placing an order, the customer confirms that he has read and accepts these regulations (Terms & Conditions).

7. Light of Halo is not responsible for the loss, theft, damage of ashes or other memorabilia needed to make the necklace, which the customer sends at his own risk.

8. Light of Halo makes every effort to best protect the products sent to the customer. For this purpose, we send photos to the customer with each order to ensure that the shipment is secured in the best possible way. Light of Halo is not responsible for the loss, destruction or theft of goods on the way to the customer. This responsibility is transferred to the courier/postal company (or other form of shipping) chosen by the customer.
 

9. Only products with factory damage documented by video or photos taken on the day of receiving the shipment are subject to return.
Light of Halo is not responsible for mechanical damage caused by using the product, loss of the product or theft.